Booking & payment terms.

If a client wishes to proceed with their photography or videography services, the following payment policy applies:

More than 30 days before the scheduled shoot date: a 25% deposit is required (remaining balance due 1–4 weeks before the scheduled date).

15–29 days before the scheduled shoot date: a 50% deposit is required (remaining balance due 1–4 weeks before the scheduled date).

1–14 days before the scheduled shoot date: full payment is required.

If a client wishes to reschedule their shoot, the following applies:

30+ days before: no charge. 6–14 days before: 25% charge. 3–5 days before: 50% charge. 1–2 days before: 100% charge (client will need to rebook the shoot).

Deposits: if a client cancels one or more days after the deposit payment is made, no refund is issued and the deposit is lost.

Full payment: cancelling less than 1–14 days after full payment is made refunds 75% (processed within 7–14 working days). Cancelling more than 14 days after full payment refunds 50% (processed within 7–14 working days). Cancelling less than 14 days before the shoot date forfeits the full payment.

This policy helps us recover costs already incurred, such as equipment and crew. Refunds are applied to the original form of payment.

If you have any questions or concerns about our payment policy, or would like to request a refund or reschedule your shoot, please contact us.

Email: accounts@twoonevows.com
Phone: +44 7466 264987